1. Purpose & Scope
Alzeizfoon For Security Service (L.L.C) is committed to providing a fair, transparent, and effective process for raising and resolving grievances. This policy applies to all employees, contractors, clients, and any third party who has a concern relating to our operations, conduct, or services. We take all grievances seriously and are committed to resolving them promptly and impartially.
2. Definition of a Grievance
A grievance is any concern, complaint, or dissatisfaction raised by an individual regarding the conduct, actions, decisions, or omissions of Alzeizfoon For Security Service (L.L.C), its employees, contractors, or representatives. This includes, but is not limited to, concerns about workplace conduct, service delivery, safety, discrimination, harassment, or violations of company policy.
3. Guiding Principles
All grievances will be handled in accordance with the following principles: fairness and impartiality in all investigations; confidentiality to the extent possible and appropriate; timeliness in acknowledging and resolving complaints; no retaliation against any individual who raises a grievance in good faith; and transparency in communicating outcomes to the parties involved.
4. How to Submit a Grievance
Grievances may be submitted in writing by email to info@alzeizfoon.com, in person to a designated manager or HR representative, or through any formal communication channel provided by the company. All submissions should include the name of the complainant (unless submitted anonymously), a clear description of the grievance, the date(s) of the incident(s), and any supporting evidence or documentation.
5. Acknowledgement
Upon receipt of a grievance, the company will acknowledge the submission within five (5) working days. The acknowledgement will confirm receipt of the complaint, provide the name or role of the person responsible for handling the matter, and outline the expected timeline for resolution.
6. Investigation Process
All grievances will be investigated thoroughly and impartially. The investigating officer will gather relevant information, interview relevant parties where appropriate, review any supporting documentation, and assess the facts of the matter. The investigation will be conducted with due regard for confidentiality and the rights of all parties involved.
7. Resolution & Outcome
Following the investigation, the complainant will be informed of the outcome in writing within twenty (20) working days of the grievance being acknowledged, or as soon as reasonably practicable. The outcome will include a summary of the findings, any action taken or proposed, and information on how to appeal the decision if the complainant is not satisfied.
8. Appeals
If a complainant is not satisfied with the outcome of their grievance, they may submit a written appeal within ten (10) working days of receiving the outcome. Appeals will be reviewed by a senior manager or director not previously involved in the matter. The appeal decision will be communicated within fifteen (15) working days and will be considered final.
9. Anonymous Grievances
Anonymous grievances will be accepted and considered. However, the company's ability to investigate and resolve anonymous complaints may be limited depending on the nature of the concern and the information provided. We encourage individuals to identify themselves where possible to allow for a more thorough investigation and direct communication of outcomes.
10. Non-Retaliation
Alzeizfoon For Security Service (L.L.C) strictly prohibits any form of retaliation against any individual who raises a grievance in good faith. Any employee or representative found to have engaged in retaliation will be subject to disciplinary action, up to and including termination of employment or contract.
11. Record Keeping & Review
All grievances and their outcomes will be recorded and retained in accordance with applicable data protection laws. Records will be used to identify patterns, improve processes, and ensure accountability. This policy will be reviewed annually and updated as necessary to reflect changes in applicable law, best practice, and the needs of our stakeholders.